Recent Cyber Monday deals from HP extended the offer of a free Nook. But the small print suggests that free is not always free. Continue reading and learn the best way to shield yourself.
Returned Nook tends to make nothing free
When you see a deal for something free, be wary. Nothing is really free. Brian is a consumer who got a new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was looking for a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only consumer
Free Nook promotions aren't entirely free, according to HP, and Brian isn't really the only consumer to run into this problem. Looking at the small print of such promotions, it becomes clear that the "free Nook" actually costs $99 plus tax. HP has claimed that the price listing as it appears also on a consumer's receipt is merely the way HP systems process orders - the customer isn't charged the $99 at the time of purchase.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the gadget.
Small print states not free
The terms of the transaction showed that the Nook price was really bundled with the HP price rather than actually being a free product offered on top of the computer. The fine print is where all the important information could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
Returned Nook tends to make nothing free
When you see a deal for something free, be wary. Nothing is really free. Brian is a consumer who got a new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was looking for a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Not the only consumer
Free Nook promotions aren't entirely free, according to HP, and Brian isn't really the only consumer to run into this problem. Looking at the small print of such promotions, it becomes clear that the "free Nook" actually costs $99 plus tax. HP has claimed that the price listing as it appears also on a consumer's receipt is merely the way HP systems process orders - the customer isn't charged the $99 at the time of purchase.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the gadget.
Small print states not free
The terms of the transaction showed that the Nook price was really bundled with the HP price rather than actually being a free product offered on top of the computer. The fine print is where all the important information could be found.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
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